Pre-sale services
¡ó Ka Shun, whether or not to buy the company's products, are eligible for Ka Shun's expertise and technical training.
¡ó program on your system before undetermined, Chia-shun companies can get the system program consultation and recommendations.
¡ó system for your specific requirements, Shun-jia company can tailor-made for your special version of the control software.
¡ó No matter when you start the program on your system, you can first ask the Ka-shun on-line for your test, to verify the feasibility of your program.
Sale of services
¡ó Ka Shun-line company's system were the work of Ka-shun companies under the auspices of experienced engineers, so in the fastest time to solve your technical problems.
¡ó process for the trial operation of the technical issues arise, Shun-jia company within 24 hours maximum to respond within the response time will be based on your specific requirements with you to identify common solutions.
After-sales service
Ka Shun Company ¡ó product warranty period (warranty period from the date of ex-factory): Bank of Procurement: a three-year warranty, life-long maintenance. Distribution: one-year warranty, life-long maintenance. Software products: life-long maintenance.
¡ó after the expiration of the warranty of the product quality problems, we also are responsible for your repair cost only charges.
¡ó company you need to do is call a service center or any of the phone, we will choose your nearest Customer Service Center, in the shortest time possible for your service.
¡ó process for the use of emerging issues, Ka Shun customer telephone response time of 1 hour, Shun Jia situation according to the customer will choose long-distance services, local services, door-to-door service. The capital cities of the 24-hour arrived, the capital of the following cities within 48 hours to arrive at the scene, technicians will arrive at the scene within four hours as soon as possible to solve your problem.
Service monitoring
¡ó In order to better service for users to do a good job, Shun Jia welcomed the company's technology service center to our customers to monitor the work. In the framework of our commitment to customer service center you have objection to the service, please call your complaints Tel: 0571-88060266.
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