Software

         Customer evaluation EvMS integrated management system running on Windows 2000 Pro / Windows 2000 Server / Windows Server 2003 operating system, applied to MS SQL Server 2000/Sybase/Oracle/DB2 and other large relational database, the three-tier structure to support the browser / server mode ( B / S) for data management and query.

         Based on the Windows platform, not only to the three-tier architecture the client from the heavy burden and continued to improve the performance of its requirements liberate, but also the technical maintenance staff from the maintenance of the heavy work out of upgrading. As a result of the client part of the business logic server to the function so that the client all of a sudden, "slim," a lot, no longer responsible for handling the complexity of computing and data access key services, is responsible only for display, so the maintenance staff for the program is no longer go to the maintenance between each client, and to focus on the functional server update process. This three-tier structure in between the three levels are independent of each other, any one of the changes will not affect the function of other layers. Based on B / S structure of the system software, enables administrators to maintain user data query system and print as we usually like Internet browsing, a browser (usually IE6.0) on the line, do not install other software, all software maintenance and upgrade work carried out only on the server, and client will be able to get the latest version of the software.

         EvMS system has good scalability and maintainability, the use of a modular, component-based design, to provide an open standard interface, when a user network, system and business change or expansion, the user can complete on their own, no longer need to modify or expand input.

         EvMS system has a powerful network management capabilities to support real-time data upload and management of workstations in the branches of the establishment of a central database system, a dedicated network or through a bank INTERNET receive real-time within the scope of its jurisdiction of the branch business outlets automatically upload the data and Classification storage.
         EvMS system privileges in accordance with strict regulatory mechanisms operating on the network administrator for a reasonable distribution of competencies to support the LAN terminal arbitrary queries through a browser to visit the way inquiries, the formation of a range of data query, statistical analysis of network on the branches of business, satisfaction with information such as evaluation of real-time monitoring and historical data of the statistics, for the default item on the network \ branch data, analysis, generation of curves, all kinds of statements, in order to provide management decision support .

         Processing logic from the business point of view, EvMS system can be divided into the following four modules: information collection, background processing, database, information displayed.

◇ Information Collection
         Customer evaluation and information gathering is the basis of functions of the system, in EvMS information collection system through the integration of networks counter the keyboard to complete the evaluation. Bank front-end business systems to deal with a successful transaction, from pre-unification of the host DLL, dynamic link library to open the terminal to connect the keyboard evaluation Des mouth, customer evaluation of the keyboard voice input evaluation and assessment of the transaction information sent to the background of the server, back-end server from the data processing into the database server for the use of an administrator user query statistics.

         Acquisition information system include: staff numbers, satisfaction of evaluation results, customer evaluation of the time, terminal device number, business transaction code, point number.

         System dynamic-link library support through the configuration file to set the terminal type, Des slogan evaluation of delay time, business transaction codes.

         Evaluation of the keyboard to launch directly from the front-end program evaluation, the evaluation was launched to prevent people who do not guarantee the authenticity of statistical data.

◇ background processing
         Background processing module is running in the background refers to the system server module, in accordance with its data-processing functions provide us with WEB server and two application server software, including data-processing network server host is responsible for receiving the front of the customer to send the evaluation results, and save to the database in the system of data carried over the day to clean up the day of evaluation and assessment of water to carry out the necessary information and classification of statistical processing, in order to enhance the efficiency of user queries. At the same time, in accordance with the user set time teller stars evaluation data generated by the active front-end access to the host network. Data server software can be placed on the provincial branch management workstations, centralized collection of evaluation results can also be placed on the city line dispersion management workstation, simply configured the IP address of database server, database name, the collection of end-point evaluation of their results and upload it to the provincial database server line.

         WEB Application Server installed at the provincial branch of the background server is published by IIS, you can network in the local or remote computer, use the IE browser page open inquiry management system to support arbitrary queries LAN terminal means through the browser to visit inquiries, the formation of a range of data query, statistical analysis of network business outlets of the business situation, satisfaction with information such as evaluation of real-time monitoring and historical data of the statistics, for the default item on the network \ branch data comparison, analysis, generation of curves, all kinds of statements, in order to provide management decision support.

◇ database system
         System database to support the Windows platform, MS SQL Server 2000 and UNIX / Windows platform, such as large-scale relational database Sybase/Oracle/DB2.

◇ information display
         Information displayed is the administrator user interaction with the system man-machine interface, the user will access the system data in the form of IE browser to visit, the current system has been demonstrated to provide information including: detailed statements outlets, network statistics, information statements, stars statistics, business statistics graphics, statistical graphics, such as satisfaction.

System the way through IE browser, not only the presentation of information can also be used for the management of institutions and users:

          → four institutions to support rights management, including the provincial line, City line, branch, 4 outlets

         → supports three types of user rights management, including system administrators and ordinary users, the teller

         → system administrator can modify, add, delete, lower bodies and users to have complete management of the lower body

         → star classification system support services settings

         → system supports the user's password changes and reset the